Canon NL
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Where will my order be produced?
We print all orders at an external Canon production site. Confidential documents We distinguish between orders whose files contain "GDPR and/or Confidential Information Yes or No". Yes - (Confi...
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The job was not printed after I sent it to the printer
Printouts do not come out of a printer automatically. This is how you do it: You must first log in to the printer. (Ways to log in) After logging in, your print jobs will be visible immediately. S...
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Can I have a mailing done by Canon?
To print and send a mailing, you can request a quote in the Canon Webshop. Complete this form and we will provide you with a quote. If we have any questions, we will contact you. If you agree with ...
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The printer cancels the print job while printing
For security reasons, you will be automatically logged out of the printer after 4 minutes. If you have a large job that takes longer than 4 minutes, touch the user panel while processing the job.
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What is meant by ‘quantity’?
Quantity is the number of copies of, for example, a print job that is printed in one go. When placing an order, please enter the number of copies you would like to receive per supplied original doc...
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The printer cancels the print job during logout
When you log out, the printer interrupts the current print job to prevent confidential documents from being printed without supervision. Send the job again, log in and log out only when the job has...
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Will I receive an order confirmation after I have ordered?
Yes, we always send an order confirmation to the email address that you used to log in. If you have placed a private order and paid online, you will receive confirmation as soon as we receive your ...
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I have not received an order confirmation. Has my order been processed?
If you have not received the order confirmation, please check your spam box. If you did not receive an order confirmation there either, something may have gone wrong with the placement of your orde...
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How can I view the status of my order?
In the Canon Webshop, you can see the status and meaning of your order under Order History: 1) Status "Shopping Cart". Your order/payment has not yet been completed. 2) Status "Ordered". Your ord...
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Can I also order products at the Canon Service Desk?
No all orders are placed through the Canon Webshop.